Technical Support

Help is available for registered customers by e-mail only. Please check the Online Help and FAQ for your answer before sending e-mail.

You may contact technical support at the following e-mail address: help@spyderx.com. Please be descriptive with your problem when requesting help. Include screen shots if relevant and which version you are using.

You may also submit bug reports to: help@spyderx.com. If you are submitting a bug for a crash or hang you must submit a crash report and system configuration (available when the crash occurs). Please see the FAQ on submitting bug reports.

Product Purchasing

To purchase visit the Online Store. For questions regarding a completed or pending order please visit your account at PayPal. Completed orders must be activated before all features can be used, your activation code will be sent to you in a separate e-mail upon order completion. If you lost your activation code visit the Lost License page to resend your activation code to the e-mail address you used to purchase the software. Please note that paying by e-check may take up to 4 business days to complete and your activation code will only be sent when PayPal completes the payment.

For other inquires you may send e-mail to: sales@spyderx.com

Business Proposals and Inquires

For serious business proposals and inquires please contact: info@spyderx.com